Frequently Asked Questions

Frequently Asked Questions

Our scooter rental service includes a helmet for the driver, full risk insurance with excess, free cancellation with 24 hours notice, road assistance, unlimited KM and online discount.

You need to come with your passport or identity card, a credit card to pay a security deposit and your driving license. To rent a scooter with Cooltra you must be in possession of a valid driving license and valid under the laws of the related country.

The minimal requirements for our rental points in Spain, Italy, France and Portugal are identified in a table below. The mentioned categories match with the official European driving license categories.

 50cc scooter125cc scooter3-wheel scooter400cc scooter+ 400cc scooterQUAD
SpainMin. 18 years, B/AM driving license, B (more than 1 year of experience)Min. 18 years, A1/A or Min 21 years and  3 years of experience with BMin. 18 years, A1/A or 3+ years of experience with BMin. 18 years and A or A2 category driving licenseMin. 21 years and A category driving licenseMin. 21 years old, B driving license with 3+ years of experience
ItalyMin. 18 years, B/AM driving licenseMin. 18 years, A1 (max 11KW), A2 (max 35KW), A or B (max 11KW) driving licenseMin. 18 years, A1/A or 3+ years of experience with BMin. 21 years and A or A2 category driving licenseMin. 21 years and A category driving license
FranceMin. 18 years, B/AM driving licenseMin 20 years and A categoryMin 20 years and A categoryMin 20 years and A categoryMin. 21 years and A category
PortugalMin. 18 years, B/AM driving licenseA1/A driving license or 25+ years old + BA1/A driving license or 25+ years old + BA or A2 category driving licenseMin. 21 years and A category

*Note: If your driver license is not from a country of the European Economic Union or from a country without convenience agreement with Spain (or other countries where Cooltra is present in), you need to have an international driving permit (IDP). Likewise, the valid documents are regulated by the law stated by the country where you are driving, not the document’s origin country.

Yes. You need to pay a security deposit for the scooter or motorbike. The deposit must be paid by credit card. However, it will not be charged to your card unless there is any event that would require it.

 

The security deposit is 150€ for a scooter of Standard category, 300€ – for a category Plus, 750€ – for a Premium category,  1500€ – for a Super Premium category scooters. The security deposit must be paid by credit card and it will be reimbursed at the end of your rental contract. In France the security deposit is 300€ for a Standard models, 500€ for Plus category models, 1000€ for Premium category models, 1500€ for Super Premium category models and 1800€ for Adventure category models.

Yes. You can ride all our scooters with a passenger.  The passenger must wear a helmet, which has an additional cost.

No. It is absolutely prohibited to drive a scooter without a helmet on. Both, the driver and the passenger must wear a helmet even if it is a 50cc scooter.

You are fully covered by the insurance for damages against third parties. For damages caused to the scooter, or theft of the scooter, the insurance reduces the amount to be paid to an excess – in a case of compliance with the rental agreement. There is also the possibility to get an excess reduction for your scooter insurance.

The insurance which is already included in the rental price covers third party damages. Additionally, it also includes road assistance inside specific radius outside the shop. The damages on the scooter or theft are covered with a excess from 500€ to 2000€, depending on scooter type. All the accessories (helmets, top case, GPS, gloves, lock etc.) are not covered by the insurance and are paid apart in case of loss or damage.

Yes. But you should consider the limits: the renter is not allowed to drive outside the city or on a highway with a 50cc scooter. With 125cc+ scooter the renter is allowed to drive outside the city. But remember that the road assistance service only covers the area of 100km radius outside the rental shop.

Yes. You can purchase an extra insurance with different access reduction limits in a case of damages or theft of the scooter.

Scooter typeBasic Excess reductionInsurance pack TOP/SUPERIORInsurance pack EXCELLENCE
Standard 50/125cc500€150€0€
Plus 125cc /Electric750€300€0€
Premium 400cc1000€/1500€300€N/A
Super Premium +400cc2000€N/AN/A

Apart from excess reduction additional insurance has other benefits, such as coverage of wheel puncture, vehicle replacement in case of incident and others. Please, check the details in Extras description at step 2 of your online Booking.

Yes, we do. In majority of destinations you can add extra Delivery / Pick up service and we will bring your scooter to the location which fits you the best. 

  • Yes, you can modify your booking with more than 24 hours before the booking date and time by sending your request to info@cooltra.com.
  • Modifications within 24 hours before the booking starts are not allowed.

Our cancellation policy is the following:

  • To cancel a reservation the renter must send an email to info@cooltra.com with more than 24 hours prior to the pick-up date.
  • If the renter cancels his reservation more than 24 hours prior to the pick-up date, a refund of the paid amount will be made (100%)
  • If the renter cancels the reservation less than 24 hours prior to the pick-up date, no refund will be made.

The renter has to inform the rental shop about any contract extensions in advance. Due to the contract conditions, Cooltra will charge 50€ fee and cost of extra time in case of late return without being informed. Moreover, it is illegal to drive with an expired rental contract. In case the renter would like to extend the contract it is necessary to inform the shop and to have an updated contract, which can be picked up from the shop or sent by email.

Unfortunately, no. Once started the rental the amount paid will not be refunded. We do not make money refunds if the renter returns the scooter (or/and extras) before the date and time mentioned in the contract.

Yes, you must refill the tank to the same level as it was at the pick-up. Any difference in the gasoline level will be charged according to the terms and conditions. No refund will be made in case of returning the scooter with extra gasoline.

To provide our services in as many locations as possible we have 3 types of rental points:

  • Cooltra shop: official shop which you can easily recognize by the Cooltra official logo, friendly team in blue t-shirts and where we provide the widest variety of scooter models, extras and services for your comfort.
  • Delivery point: a specific meeting point, where we do not have a shop but where our Cooltrastaff deliver and/or pick up your scooter at the exact date and time indicated in your reservation.
  • Partner shop: a shop of another company where we make sure to provide you same best scooters and best services possible in other destinations where we did not open an official Cooltra shop yet.

Yes. Cooltra offers the possibility of renting a scooter per months. This service is available in all the cities of Spain, Italy, France and Portugal in which we have an official Cooltra shop. The minimum rental period is one month, and the maximum is 60 months. Find more information about monthly scooter rental here.

Cooltra has 24/7 Customer Support team which you can contact by:

  • Calling +34 937 066 912 (for urgent, on the spot issues)
  • Sending email at info@cooltra.com
  • Chat on our web (in the right bottom corner)

KM ilimitadosScooter rental with best prices

KM ilimitadosSee all destinations in Europe

 Do you need help? Contact us

Rafael E. - Valencia, España
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It's the third time we rent a scooter with Cooltra and, as always, everything is very good. This time we rented a yamaha xmax 400 because we wanted to make long trips and the bike had only 72km driven. The service, price and condition of the scooters make it the best scooter rental place I have tried in Ibiza and Formentera.
Marta L. - Málaga, España
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I rent a scooter on August 25th-26th in Menorca and Carmen, the girl from the airport rental point was great, she gave me a new bike and provided me with all the information I needed to move around the island. I made the reservation online and saved some money.
Estiven G. - Berlín, Alemania.
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Perfect customer treatment, the girl showed us on a map the best places in the city. It was easy to collect and return the scooter. The bikes are very new. We will come back without a doubt. Thank you very much from Ponferrada. 100% recommended.    
Stefano S. - Bilbao, España
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I noticed Cooltra through internet promotion, and from the first contact I have only positive experience. Great treatment, great professionalism of the employees, great bikes ... completely excellent management. I recommend it 200%

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