Privacy Policy


The website (further now mentioned as the “website”) is property of the company COOLTRA MOTOS, S.L (further now mentioned as “COOLTRA”) with registered office in REINA CRISTINA, 2 -2-2, 08003, BARCELONA, with C.I.F nº B-64146632, and registered in the Registro Mercantil of Barcelona, Tomo 38.623, Folio 69, Hoja B329.118, Inscripción 1ª.

COOLTRA guarantees the protection of all the personal data provided by the user on the website and in compliance with the provisions of the organic law 15/1999, of the 13 of December of protection of data of a Personal nature, in Royal Decree 1720 / 2007 of the 21 December and remaining applicable regulations, informs you that:


a) All personal data provided via the website will be included in the files "CUSTOMERS / USERS WEB / VIRTUAL STORE / CURRICULUM VITAE", all of them are created and maintained under the responsibility of Cooltra, properly protected and registered in the Spanish Data Protection Agency.


b) Your personal data is collected for the following purposes:

- Manage requests for rental, buy motorcycles, accessories, booking of excursions, tours, guided tours, rental of skates, motorcycles, quads and bikes.

- Process payments through the Online Shop's own Web Site.

- Send the Newsletter with news and offers related to the services provided to stakeholders.

- Provide information to users about the products and services sold by the company.

- Receive the Curriculum Vitae of the applicants to manage the COOLTRA employment exchange.

- Resolve complaints or consultations through channels enabled for this purpose: contact form, Chat Online, email and phone customer service.

- Facilitate users commercial information on offers and promotions launched by COOLTRA, that may be of your interest.


c) In the collection and processing of personal data have been taken the appropriate security measures to prevent the loss, unauthorized access or manipulation of the same, in accordance with Royal Decree 1720/2007, of the 21 December.


d) COOLTRA is committed to protecting the confidential information to which you have access, implementing measures of technical and organizational safety that establishes the rules of data protection, depending on the type of data in each case.


e) COOLTRA will not use any personal data which the user/client put at your disposal to provide services other than those referred to in subparagraph (b) of this document or, where appropriate, to achieve an own or utility other than the authorized by the holder of such data.


f) The user is informed and consent to the fact that for the provision of certain services (reservation of tickets, tickets, excursions, guided tours), and only in those cases where it is strictly necessary, your personal information may be transferred to third collaborating companies of COOLTRA, located both in Spain and in other countries, which knows and consents through the reading and acceptance of the present general conditions. This transfer of data will be carried out under strict compliance with the regulations currently in force in the field of data protection on the date of the assignment these companies will become responsible for treatment carried out its data, so that any claim will have to be aimed directly at them.


g) Apart from the above, not be expected other transfers of data, more than those legally established by other legislation or competent public administrations.


h) When the user decides to access our corporate social profiles, we inform you that COOLTRA undertakes to keep the maximum reservation, confidentiality and secrecy over private and personal information that can be accessed. Personal data, images, videos, content and information of any kind from our "friends or followers" will be treated in accordance with the legal principles set out in terms of privacy, honour, privacy and protection of personal data, information security, rights of image, intellectual property protection of consumers and users, and all other applicable legislation in each case.


i) The user certifies that it is older than 14 years to gain access to the services provided through this website and that it therefore has the necessary legal capacity to provide consent for the processing of data of a personal nature and all, in accordance with the provisions of this privacy policy.


j) The user may, at any time, exercise your rights of access, rectification, cancellation, opposition or revocation of the consent given on the treatment of your personal data, by sending to COOLTRA a letter duly signed to our postal address, before indicated, showing clearly your contact details, which should be accompanied by a photocopy of your ID/tax ID or document proving your identity or they can send it to the following email address:


k) The user authorizes and consents to the processing that will receive your personal data under the terms listed above, by checking the box of acceptance that is located at the end of each form of collection of data available through the website.