Cooltra Rental Conditions
To rent a scooter with Cooltra you must be in possession of a valid driving license and valid under the laws of the related country.
Apart from that, you need to leave us a security deposit of 150€ for a scooter of Standard category, 300€ – for a category Plus, 500€ – for a Premium category paid by credit card, which is reimbursed at the end of your rental contract. In France the security deposit is 300€ for a Standard scooter, 500€ for a category plus and 1000€ for Premium category scooters.
All our scooters go with one helmet, full-risk insurance with excess and roadside assistance. There is also a possibility to add a second helmet, insurance excess reduction, hotel delivery service and other extras; simply choose them when booking your scooter.
GENERAL RENTAL CONDITIONSR – RENTAL CONTRACT
The following are the general conditions of the vehicle rental agreement between the company (hereon Cooltra) and the customer, with the identification data of both collected on page 1 of the Contract.
ARTICLE 1. USE AND STATE OF VEHICLE.
1.1 The client receives the vehicle described on page 1 of the contract, in perfect working condition, with its documents, tires and accessories (helmet, electric charge card, key tags, etc) and promises to keep and drive the vehicle in compliance with the Circulation Code and in accordance with the specifications of the use of the type of vehicle outlined in the office desk that the client acknowledges.
The damage caused to the rented vehicle shall be paid in accordance with the list of damage displayed at the counter of the office desk that the Client also acknowledges.
It is explicitly prohibited to the client to change any technical characteristics of the vehicle, the keys of the vehicle, the equipment of the vehicle, the accessories and/or spare parts of the vehicle, as well as any modifications of the exterior and/or interior appearance of the vehicle (except for express written authorization by Cooltra). Cooltra will charge 15€ for each missing corporate sticker of the scooter and/or accessories, and for each extra sticker found on the scooter / accessories.
1.2 The vehicle can be driven only by the person/s identified and accepted by Cooltra in the rental Contract or/and in the extension of it, with the condition of the driver being in possession of valid driving license for the country of rental and in effect and must exchange the driving license issued abroad when it is required by current legislation.
In case the client does not comply with the conditions and the driving license valid and in force in the country of rental, it will be the responsibility of the client, so the service will be canceled, and the refund will not be paid. You can check on this link the valid driving license and rental conditions in each country.
1.3 It is forbidden to leave the city area or driving on the highway with a 50cc scooter. With the superior cylinder capacities, it is possible to drive outside the city or on a highway inside the country of rental and taking into account that the roadside assistance covers the distance of 100km outside the rental shop. The cost of roadside assistance out of this range is covered by the client. These limits re not applicable for Balearic Islands.
1.4 It is forbidden to transport the vehicle on board of any ship, train, truck or plane (except for express written authorization by Cooltra).
1.5 It is forbidden to leave the territory of the country of rental with the rented vehicle.
1.6 The damages of any kind that Cooltra may receive due to non-compliance with the conditions set out in this article and / or due to other than agreed use by the Client, authorize Cooltra to withdraw the Vehicle from the Client and to invoice and charge the Client the duly justified costs of the repair or other expenses from the damages, with prior written communication 5 days in advance.
1.7 In case the scooter is lost or robbed, the Client is obligated to present the scooter keys and the corresponding theft report. Otherwise the full amount of the vehicle must be paid.
ARTICLE 2. PRICE; DURATION AND EXTENTION OF THE RENTAL.
2.1 The rental price corresponds to the price indicated in the rental contract and which has been established according to the General Valid Tariff (with reference to services, charges and taxes) and the initial rental price is agreed with the Client at the moment of the rental, according to the selected tariff.
2.2 The rental price includes the obligatory general liability insurance of vehicles.
2.3 The deposit meant to cover any damage arising from this contract will be returned to the customer only when Cooltra finds that there is no concept to deduce it under the provisions of the General Conditions. After the correct return of the scooter by the Client, Cooltra refunds the deposit at the same card (if the rental period is maximum 28 days) or through PayPal or bank transfer to the bank account of the Client (if the rental period is more than 28 days). The costs of the transfer are from 3€ to 17€ (depending on the Client´s account) are paid by the Client.
2.4 In no case the deposit paid at the beginning of the rental contract can be used for an extension of it. If the Client wants to extend the rental period, the Client has to obtain prior express authorization of Cooltra and immediately pay the additional amount for such extension.
2.5 The renter shall return the vehicle at the agreed return date, time and place specified in the contract. If the vehicle is returned before the agreed in the contract date and time no refund will be paid. The return of the Vehicle to a different place from the one initially agreed, upon acceptance of Cooltra will imply an additional charge. It is essential to present a copy of the contract and the vehicle keys for any exchange or refund. A delay in the return of the vehicle without prior notice to the Cooltra store where it was rented will imply a fine in addition to the price of the extra rental days.
2.6 The service is considered finished once the vehicle and the keys have been handed over to Cooltra, during open hours of the shop it was rented at, and under the conditions agreed in the contract.
ARTICLE 3. PAYMENTS
3.1 The Client agrees to pay to Cooltra0:
- a) The amount resulting from the implementation of the General Tariff and the initial price specified in the contract according to the selected tariff, corresponding to the duration, insurance type, additional equipment and complementary services (conditions as agreed), such as the applicable charges and taxes.
- b) The corresponding amounts of fines or penalties and the corresponding sanctions for any kind of infringement against the legislation which may happen to the renter while driving the rented vehicle, as well as the corresponding penalties for the delay in the payment by the Client and the judicial or extrajudicial expenses in which Cooltra could have incurred as a consequence of the above. In case of a fine, the Client will be charged for the corresponding administrative procedures that will be charged directly to the Client’s credit card.
- c) The amount of 50€ if a Cooltra employee must go to a municipal warehouse to recover the vehicle that was taken under the Client´s responsibility. Likewise, it will also be responsible for the payment of the derived fine imposed by the local authorities, which will be charged directly to the Client’s credit card.
- d) The amount derived from any circumstance causing damages to third parties or to Cooltra by the Client. In case of being insured, when Cooltra receives the amount of the damage or damage from the insurer, the amount which have been charged for that concept will be returned to the Client.
3.2 The payments of the costs specified in paragraph 3.1 are to be made by credit card, cash or bank transfer. The additional amounts may be charged directly from the deposit and if these exceed the amount of the deposit, Cooltra will charge the excess to the Client’s credit card account. If the Client does not pay within 24 hours, Cooltra may deduct the said amount from the deposit and claim it by judicial or extrajudicial means without further processing. The client authorizes the said transaction by signing this contract.
3.3 For long-term rentals, Cooltra may modify the official monthly rates and communicate it through electronic means only, using as valid contact information the email address provided by the Client at the moment of signing the contract. Such modifications will be officially published on the company’s website at any time, and the Client will be informed at least 2 weeks in advance, being applicable from the next month of rental. These changes will not affect contracts with permanence.
3.4 All the payments for the monthly rentals will be made in advance. The Client is obliged always to carry a copy of the updated contract as this is mandatory according to the rental law. If the delay exceeds 5 days from the date of renewal, Cooltra may renew the contract for a period equal to the previous one, having the right to claim the resulting payment, as well as a surcharge of 10€ for each outstanding fee.
3.5 The monthly payment cannot be split. If the Client decides to rent additional days to the monthly contract, the most economical option is applied: the daily rates or the payment of the entire monthly payment. The payment of the monthly payment will not be split proportionally.
3.6 There is a limit of monthly kilometers included in the monthly fee agreed in the contract. The charge for having exceeded this limit is 0.1€ / additional kilometer.
ARTICLE 4. COMPULSORY VEHICLE INSURANCE, THEFT, LOSS AND DAMAGE OF PROPIETARY VEHICLE.
4.1 The price of the rental includes obligatory liability insurance of the vehicle covering the damages to the third parties and passengers without franchise or maximum liability. Theft insurance, total or partial loss, damages (or any other prejudice) of proprietary vehicle (or of your luggage, goods or personal belongings transported in the vehicle), for any reason (either vandalism or traffic accident) or personal injury are not included.
4.2 An additional insurance of medical assistance for the driver can be contracted that covers up to 6,000€ in medical assistance in the clinics arranged by the insurance.
4.3 For the damages caused by the other risks (theft, loss, damage to the vehicle itself) there is a maximum liability or responsibility borne by the Customer of 500€ for the Standard category, 750€ for the Plus / Quad category and 1,500€ for the Premium category. The accessories (keys, helmets, etc) and other contracted extras (top case, second helmet, gloves, windshield, cover, etc.) are not covered by the franchise and are charged according to the prices of the General Price List.
4.4 The Client can contract an additional insurance of franchise reduction of 150€ (Standard category) and 300€ (Plus category) in case of damage or theft of the vehicle. Quads and Premium category are exempt from the corresponding clause. Accessories (keys, helmets, etc) and extras (top case, gloves, windshield, cover, etc.) are not covered by the franchise reduction and are under the responsibility of the Client.
4.5 The Client can hire the extra ‘Comfort Pack’ that covers: loss of keys, error in the refueling of the vehicle, puncture of the wheel, vehicle replacement. In case of loss of keys, error in refueling or puncture, the customer must call the store where the vehicle was rented.
4.5.2 Having contracted the comfort pack, the Client can have a vehicle replacement in each of the cases: revision refueling error, puncture of the wheel, if the Client is up-to-date with the payment of the daily / monthly fees.
4.5.3 The vehicle replacement will not be performed if, in case of a loss, the client has not presented the documentation mentioned in point 8.1. No vehicle replacement will be performed if, in case of damages due to the fault of the client, the client has not paid the cost of the repair, according to the General Price List.
4.5.4 Cooltra reserves the right of admission to contract the extra ‘Comfort Pack’.
4.6 The maximum liability (franchise) and the coverage of the “Comfort Pack” will not be applied if the client does not comply with the provisions of article 1 and article 8 of the General Conditions In these cases, the client assumes full responsibility for the consequences and accepts the return of the vehicle, the termination of the contract and payment of the corresponding amounts that may occur.
ARTICLE 5. ROADSIDE ASSISTANCE
5.1 In case when the vehicle cannot be driven anymore, or cannot be started, the Client must call the roadside assistance company arranged by Cooltra (this number can be found on the instruction sheet together with the documentation of the vehicle or on a sticker on the handlebar of the vehicle).
5.2 The roadside assistance service is included in the rental price and covers a distance up to 100 km from the shop where the vehicle is rented. For assistance outside this radius, the cost will be covered by the Client. The Client agrees not to leave the vehicle until the truck arrives to take it to the Cooltra store where it has been rented.
5.3 The amount of 50€ will be charged to the Client in case of inappropriate use of the roadside assistance service: (I) loss or damage of keys or helmets, (II) lack of fuel or refueling error, (III) Rescue of vehicles in places or roads not suitable for driving or unpaved, or any other mistake, negligence or misuse of the vehicle by the Client.
5.3.1 In case of having contracted the extra ¨Comfort Pack¨, the penalty mentioned in article 5.3 will not be applied in case of: loss of keys, refueling error, puncture in the wheel.
ARTICLE 6. MAINTANANCE AND REPARATIONS
6.1 The Client is not authorized to order the repair of the Vehicle, unless express written authorization by Cooltra.
6.2 It is the Client’s obligation to stop the Vehicle when any anomaly of the Vehicle’s operation is detected. The Customer must contact Cooltra or the roadside assistance company.
6.3 The Client does not have the right of vehicle substituting during the time of the mechanical revision, which can reach 2-2.5h, except in cases in which the Client has contracted the extra ¨Comfort Pack¨.
ARTICLE 7. FUEL
7.1 The fuel consumed by the Vehicle during the rental period is paid by the Client.
7.2 The Client must refuel the Vehicle with the type of fuel suitable for it. Otherwise the Client will be responsible for the expenses caused by the transfer and / or repair of the damages caused due to inadequate fuel use, except in the cases in which the client has contracted the extra ¨Comfort Pack¨.
7.3 The Client agrees to return the Vehicle with the same fuel level. Otherwise, the Client will be charged for the missing fuel plus an additional charge for refill service of 10€.
ARTICLE 8. INCIDENTS
8.1 In case of accident with the vehicle, the Client must present at the store where it was rented the no-fault declaration of the accident (blue form that is inside the seat of the vehicle with the rest of documents) duly completed by the two parties involved within the period of 48 hours from the date on which the accident took place, except for situations of justified force major, and in any case always before the end of the rental period of the vehicle. Reports of incomplete or illegible incidents are not accepted, and if this is the case, it will become the responsibility of the Client to pay the damages of the vehicle.
8.2 The non-delivery of the accident statement by the Client to Cooltra will imply a minimum charge whatever the value of the damage presented by the vehicle at the time of its return, the amount of which in any case may be billed by Cooltra in case of inapplicability of the coverage of the additional insurances of franchise reduction in accordance with this Article. In any case, the deposit will not be returned to the Client until it has been clarified which party is responsible for the accident and therefore, who is responsible for the damage of the Cooltra vehicle.
8.3 If, in case of an accident, the vehicle is not suitable for driving, Cooltra will retain it until the completion of the expert’s procedures. In this case, the customer does not have the right of vehicle replacement.
ARTICLE 9. MODIFICATION OF THE RENTAL CONTRACT
These General Conditions, as well as the remaining clauses of the rental agreement, may only be modified by means of a written agreement signed by both parties.
ARTICLE 10. AUTOMATED PROCESSING OF THE PERSONAL DATA
The Client authorizes the automated processing of the personal data collected in this contract, necessary for the provision of the agreed service, as well as for the offer and contracting of other products and other Cooltra services. The Client is informed of the right to access, edit and, if necessary, cancel their personal data by email firstname.lastname@example.org. The Client also gives the consent for Cooltra to transfer the data to companies of the group, franchisees or others with which Cooltra concludes collaboration agreements for the best provision of vehicle rental service, either in Spain or abroad, respecting the Spanish legislation on the protection of personal data.
ARTICLE 11. CLAIMS
- Any claim that the User deems appropriate will be attended as soon as possible, and can be declared to the following contact addresses Postal: calle REINA CRISTINA, num. 2, apartment 2º-2ª, 08003 – BARCELONA Phone: +34 93 706 6912
- Email: email@example.com
- Online Dispute Resolution – (“ODR”). In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the User and COOLTRA MOTOS, without needingto resort to the Courts of Justice, through the intervention of a third party, called the Dispute Resolution Body (“ODR”), which acts as an intermediary between the two. Without the resolution being binding on the parties, this body is neutral and will dialogue with both parties to reach an agreement and may finally suggest and/or impose a solution to the conflict.
Below stated is the link to the application or claim form: https://ec.europa.eu/consumers/odr/main/?event=main.home.show
Below stated is the search link of the European Commission to the list of conflict resolution bodies: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2
ARTICLE 12. APPLICABLE LEGISLATION AND JURISDICTION.
12.1 The present contract shall be governed and interpreted in accordance with Spanish laws.
12.2 The issues arising from this contract between Cooltra and the Client are within the competence of the Spanish courts and tribunals corresponding to the city where the contract was signed, to which both parties submit.
12.3 The foregoing is without prejudice to the provisions of article 11.
ARTICLE 13. RESERVATION CANCELLATION POLICY
If the cancellation is made with a notice of more than 24 hours, 100% of the paid amount is refunded.
We do not accept cancellations with a notice of less than 24 hours.
If the cancellation of the booking is made without notice, the lessor will not proceed to any refund.
Cooltra is not responsible for the weather conditions.
Cooltra does not guarantee delivery of quads or premium scooters for reservations made 1 hour in advance.